Document Type

Presentation - Oral - to academic peers, less than or equal to 1 hour

Are We the Problem? Website Usability & User Experience Testing in the Academic Library

Department

Library

Date of Activity

Winter 4-2026

Abstract

The McKee Library team conducted a usability and user experience study on the library website in fall of 2025. The study aimed to evaluate the McKee Library website using a mixed-methods approach that included usability testing and qualitative and quantitative surveys. Library professionals were asked to assess multiple library websites through open-ended surveys in order to establish best practices. In the next phase, faculty, staff, and students completed tasks on the McKee Library site using Loop11 software, providing feedback through surveys and card-sorting activities. Additional data was gathered via a short, homepage pop-up questionnaire. Data analysis from the study explored descriptive statistics and qualitative themes to identify usability issues and inform recommendations for improving navigation, aesthetics, and overall user experience of academic library websites.

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